I'm sort of a nerd about how library services are evaluated and get all annoyed by some assertions that simply providing a service makes it "successful."
The Librarian in Black (Sarah Houghton-Jan) posted this bit about evaluating a library's web presence. I'm posting it here so I can revisit it when I have more time to dig in. http://librarianinblack.net/librarianinblack/2010/04/socialroi.html
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